"I have nothing but praise for 9 percent. I have let out my flat for more than three years through them and their professionalism is second to none. They have dealt with any problems promptly, efficiently and with minimum fuss. I cannot recommend them highly enough to anyone else who is thinking about renting their property."
"9% offer an extremely proactive, customer-focused, efficent and friendly service. I live in the States and rent out a property in South Queensferry with them, and it has been a great weight off my mind to pass on the day-to-day management to them. I would highly recommend them to anyone in the same boat!"
"WOW! You have done more than we expected and we really appreciate it! We have been with you only 2 months now and we are more than happy with your service! Let us know if there is any way we can recommend you and give you a public feedback."
"Thanks for all your help on out move!" Card accompanied with a bottle of wine.
"I must say that of all agents I have spoken with you have been the most courteous and helpful. Thanks again."
"Just want to take the opportunity to say thanks for the excellent service I've had over the last 18 months - I would not hesitate to recommend you to anyone who is looking for a property management company!"
"Exemplary work as always Stewart, thank you for your diligence with this."
"I have been letting properties as a tenant in Edinburgh with quite a few different agencies over a period of 5 years before starting my current lease more than a year ago (February 2012) with 9% property management. Stewart and Christine have been very helpful and responsive in all the issues I had so far. It is a pleasure dealing with this agency and I will definitely recommend them to friends who are looking for a flat."
"Even though the flat didn't quite suite me, I just wanted to say that I think your business is a very professional one. In particular Steven was really nice and helpful during this time. I was comfortable discussing any issues with regards to the flat and he would patiently explain and try to find a solution. I would highly recommend 9% property management and I hope to be in contact with you in the future."
“Excellent service. I know my property is safe in their hands. I would not consider any other agency and would highly recommend them.”
"I have been absolutely delighted at the level of service I have received from 9%. As I live abroad, letting my property is awkward and the last thing I want to worry about. Stewart and Fraser have made this process very easy and straightforward. Their professionalism and attention to detail is excellent. I would highly recommend them to anyone considering letting their property."
"I have been letting my property via 9% for almost 3 years whilst living abroad for most of this time. Though it goes without saying that I have been extremely impressed by their efficiency and professionalism from the outset, what really sets this business way ahead of the competition is their pro-activeness in dealing with day-to-day issues without letting them grow into bigger problems. I have to admit, after hearing about many renting nightmares, I was initially hesitant in using a letting agency at all. However, the services I have received from 9% and above all the peace of mind I have experienced whilst being so far away from my property is worth far more than the comparatively tiny commission they receive from me. I now realise that though their rate is significantly lower than others in this sector, there is no cause at all for scepticism as Stewart and Fraser run an extremely efficient, highly automated system behind the scenes. This lean business model not only pushes on its savings to me as a landlord, but it also means that I have never once been paid late and have always received highly itemised reports of whatever detailed information I have asked for. I also can vouch that their communications are great, no matter what part of the globe or time-zone I may be in. This extremely professional company comes highly recommended by me!"
“All in all I have recommended to a friend who has also been impressed, and I will use for next prop. 10/10”
“I would happily recommend to other landlords, you pay a smaller fee and get a better service.”
"From the initial presentation it was clear that the 9% team fully understood the market they were operating in and the key differentiator that would set them apart from their competition: customer service. Not only do Fraser and Stewart look after me as their direct customer but they also ensure that my customer, my Tenants, are happy in their new home too. This results in 9% providing such a high level of service that sometimes I forget I even have a property rented out. I would fully recommend Landlords or Tenants to contact to 9% Property Management if they are interested in renting or letting property."
“Being new to the letting game, we have appreciated the no nonsense, efficient and worry free service we have received over the last year and would not hesitate to recommend 9% to any prospective landlords.”
“I have been using 9% as an agent for over a year now and have to say that it has been one of the best business decision I have ever made. Since the first contact...they have been professional, prompt and completely trustworthy in every decision that has been made. I cannot praise 9% highly enough and feel very confident relying on this agency to act in everyone’s best interest.”
“Allen has been fantastic at keeping in touch and replies extremely quickly if I have any questions or anxieties, always putting my mind at rest.”
“I wish to thank 9% Property Management for the quietly efficient way in which they arranged the let and have continued to manage my property in Dundee.”
“I am writing to pass on my thanks to Allen at 9% Property Management in Dundee. I have stayed at Provost Road for over a year now and during that time the conduct and efficiency of your Manager Allen Smith has been nothing but first class. Any problem or issue I have had has been resolved without fail, with the minimum of fuss. In this day and age I feel it is important to recognise great customer service. It’s very easy for people to complain but much harder to recognise this. Allen on every occasion i have dealt with him has been a pleasure to deal with and he is a credit to your company.”
“I live abroad but rent out my flat in Dundee using 9%. Was recommended by a friend and certainly not disappointed. The initial set-up was quick and painless and I was given great advice on where to buy / setting myself up etc. The cheapest I found and all problems are dealt with quickly. Highly recommended”
“I have used 9% for over a year. They were quick to reply, showed enthusiasm for becoming my agent, showed all the fees (remarkable competitive prices, no hidden fees at all) and were able to provide ample references from other landlords who were happy to recommend.”
"9% Property Management was immensely helpful in finding me a suitable flat after moving from Australia to Monifieth...professional and friendly and went over and above to help me through the rental process smoothly and easily while I was busy in my new job. I would thoroughly recommend...to anyone needing help in finding great quality, well managed rental property."
“Have been renting my flat for just under a year now & have found the service offered by Allen @ 9% Property Management to be excellent. Very helpful & quick to respond to any queries / issues, would strongly recommend to any tenant / landlord.”
"Viewing arrangements were very well managed. Clear, concise instructions. Stephen exercised Excellent time keeping to arrangement and was very well informed in the process going forward. Stephen is a considerate, attuned individual and this was evident in commication with him."
"Thanks for your excellent service."
"This is my first rental property and I did a significant amount of research before awarding the contract to 9%. I found Allan@9% to be very open and honest. The service he provided was second to none with him taking an advisory role guiding me through the possible pitfalls of the property rental process. I would recommend 9% to anyone looking to have their property managed."